We are seeking a friendly and organized Front Office Receptionist to join Frisco Center for Internal Medicine, a patient-centered internal medicine practice in Frisco, Texas. This is an excellent opportunity to work in an outpatient environment with a schedule supportive of work-life balance.

This position is responsible for managing a variety of front desk and administrative tasks in a professional and patient-focused manner. The Front Office Receptionist plays a key role in creating a positive first impression for patients by greeting visitors, checking patients in and out, answering phones, scheduling appointments, collecting payments, verifying insurance, and ensuring the smooth flow of daily operations.

About Us:

Frisco Center for Internal Medicine provides trusted primary care services. Our experienced internal medicine physicians are dedicated to delivering personalized comprehensive care for adults, focusing on the prevention, diagnosis, and management of acute and chronic conditions. We are dedicated to patient-centered care, prioritizing education, and communication to empower better health decisions.

Learn more about the office and its culture by visiting www.friscocenterim.com

Essential Functions:

• Greet patients and visitors, providing a professional and welcoming first impression
• Check patients in and out, ensuring accurate collection of demographic, billing, and insurance information
• Verify insurance eligibility ensuring accuracy
• Answer, screen, and direct phone calls; respond to patient inquiries or route to the appropriate staff member
• Schedule, reschedule, and confirm patient appointments
• Notify medical staff of patient's arrival
• Process insurance referrals and obtain prior authorizations as required  
• Collect co-pays, deductibles, and outstanding balances; explain patient payment responsibility
• Review patient balances for accuracy; calculate and collect patients out of pocket cost
• Maintain accurate patient records in the EMR system
• Assist in maintaining front office supplies and equipment
• Protect patient privacy and maintain HIPAA compliance
• Perform other administrative duties as assigned to ensure smooth daily operations

Skills and Qualifications:

• High school diploma or equivalency required
• Minimum of 1 year of experience in a front desk role within a medical or doctor’s office setting
• Understanding of insurance coverages (co-pays, deductibles, co-insurance, etc.)
• EMR experience required; E-Clinical Works preferred
• Bilingual candidates preferred but not required
• Ability to draw blood preferred but not required
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service-oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills

Schedule:

• Monday, Tuesday, Thursday, & Friday, 7:30 AM – 4:30 PM; Wednesday 7:40 AM – 4:00 PM. No weekends, holidays, or after hours.

Benefits:

• 401(k) with matching*
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program

*401(k) Retirement Plan – Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can start contributing after 6 months of employment with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and 50% match on the next 2%, fully vested from day one. Additional investment options, loan features, and rollover support are available. Annual contribution limits apply.

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on their core skills – delivering high-quality care to their patients - by providing oversight and support for all administrative functions. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty and include internal medicine, family medicine, pain management, cardiology, OBGYN, and more.